Eurico, Subianto Amjad (2023) ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI KEPUASAN PENUMPANG KERETA API WIJAYAKUSUMA GERBONG EKSEKUTIF JURUSAN BANYUWANGI - CILACAP. SKRIPSI.
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Abstract
Transportation is an important aspect of daily human life or activities. Passenger satisfaction is a form of satisfaction after using a product or service and will continue to use it. This research aims to determine the factors that influence passenger satisfaction in using the Wijayakusuma Railway's executive carriage services on the Banyuwangi - Cilacap route. The population in this study were users of the Wijayakusuma Railway's executive carriage services on the Banyuwangi - Cilacap route with a research sample of 100 respondents. The sampling technique used is non-probability sampling with the type of sampling, sampling name is Incidental Sampling. The analytical method used is descriptive analysis and quantitative analysis, data is analyzed using multiple linear regression analysis with the help of the Statistical Package For Social Science (SPSS) software. The results of this research show that the variables of facilities, passenger trust, ticket prices and service quality partially influence passenger satisfaction. The results of multiple regression analysis obtained the equation Y = - 1.254 + 0.458.X1 + 0.233.X2 + 0.250.X3 + 0.126. From the regression equation it can also be seen that the variable that has the most dominant influence on passenger satisfaction is the facility variable with a regression coefficient of 0.458. And the coefficient of determination value obtained (R Square = 0.525) means 52.5%. The coefficient of determination value is 52.5%, while the remainder (100% - 52.5% = 47.5%) is influenced by other variables outside the research or modal regression equation. Keywords : Facilities, Passenger Trust, Ticket Prices, Service Quality, Passenger Satisfaction.
| Item Type: | Article |
|---|---|
| Additional Information: | 192004070 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 21 Aug 2024 03:16 |
| Last Modified: | 21 Aug 2024 03:16 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6168 |
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