LAILA, PUTRI KUSUMANINGTIYAS (2024) ANALISIS PENGUKURAN KUALITAS CEISA 4.0 TERHADAP KEPUASAN PENGGUNA PADA PROSES EKSPOR IMPOR DI KANTOR PENGAWASAN DAN PELAYANAN BEA CUKAI TIPE MADYA PABEAN TANJUNG EMAS SEMARANG. SKRIPSI.
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Abstract
Ceisa 4.0 (Customs Excise Information System and Automation 4.0) is an information technology-based system designed to speed up and simplify customs processes, increase data accuracy, and provide better services to stakeholders in the export-import supply chain. This research was conducted to determine the analysis of service quality, convenience and trust in user satisfaction at the Tanjung Emas Customs Service and Supervision Office, Tanjung Emas Semarang. The population in this study are CEISA 4.0 service users. The sample used in this research was 100 respondents. And using a nonprobability sampling technique with the type used purposive sampling, then the data was analyzed using multiple linear regression with the help of (software) Statistical Package For Social Science (SPSS) Version 27. Based on the research results and data analysis, a regression equation was produced: Y = 2,218 + 0,302.X1 + 0,161.X2 + 0,289.X3 + µ From the equation it is known that the dominant variable influencing user satisfaction is the Service Quality variable with a regression coefficient of 0.302. The R2 (R square) test obtained a result of (51.4%), which means that User Satisfaction at the Tanjung Emas Customs Intermediate Customs Service and Supervision Office is influenced by the variables Service Quality, Convenience and Trust 51.4%. The conclusion is that the independent variables (service quality, convenience and trust) have a positive and significant effect on the dependent variable user satisfaction. This is because the results of the multiple linear regression equation show that t count > t table. Keywords: Service Quality, Convenience, Trust, User Satisfaction.
| Item Type: | Article |
|---|---|
| Additional Information: | 200108005 |
| Subjects: | Perdagangan Internasional |
| Divisions: | Program Studi > S1-Perdagangan Internasional |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 21 Aug 2024 03:05 |
| Last Modified: | 21 Aug 2024 03:05 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6167 |
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