FRAN, ADISATIA (2024) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG MASKAPAI PENERBANGAN BATIK AIR DI BANDARA RAJA HAJI FISABILILLAH TANJUNG PINANG. SKRIPSI.
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Abstract
This research was conducted to determine the analysis of service quality, time delays and time management on passenger satisfaction. Item collection was carried out using 100 respondents. Through the method of observation, literature study, and questionnaires. The analysis technique used is multiple linear regression with the help of the SPSS v.26 program. based on the results of research and multiple linear regression analysis, the equation is : Y = - 0,611 + 0,133.X1 + 0,500.X2 + 0,295.X3 + µ Where the results of the regression analysis and t test show that the service quality variable (X1) has a positive and significant effect on passenger satisfaction (Y), time delays variable (X2) has a positive and significant effect on passenger satisfaction (Y), and the variable time management (X3) has a positive and significant effect on passenger satisfaction (Y). The results of the coefficient of determination (R2 = 0,622) which means 62,2%, the variable coefficient of service quality, time delays and time management on service quality is 62,2%, while the rest (100%-62,2% = 37,8%) is influenced by other variables outside the research. Based on the results of the research, conclusion can be drawn from the multiple linier regression analysis and the distribution of respondents’ answers regarding the independent variables (service quality, time delays, time management), which have a influence on the dependent variable (passenger satisfaction). Keywords : Service Quality, Time Delays, Time Management, Passenger Satisfaction.
| Item Type: | Article |
|---|---|
| Additional Information: | 202104082 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 31 Jul 2024 03:17 |
| Last Modified: | 31 Jul 2024 03:17 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6102 |
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