YONDRI, AWAL YANWAR (2023) PELAYANAN SEBELUM KEBERANGKATAN KMP.MUSTHIKA KENCANA OLEH PT.DHARMA LAUTAN UTAMA CABANG MERAK. KARYA TULIS.
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BAB 1Yondri Awal Yanwar2 BENERAN FIKS BGT - Copy (2).pdf Restricted to Repository staff only Download (1MB) |
Abstract
ABSTRACT In writing this paper was made to explain about service problems before departure at KMP. Musthika Kencana by PT. Dharma Lautan Utama Merak Branch, namely the lack of facilities available at KMP. Musthika Kencana, users of ticketing sensors that are not optimal and bad weather factors. To solve these problems the author provides solutions such as the company PT. Dhrama Lautan Utama provides a solution to ASDP as a provider of ticketing facilities so that facilities are repaired so that the service process runs optimally. From buying tickets to getting into the ship managed by PT. The Main Ocean Dharma of the Peacock Branch. The purpose of writing this paper is to find out how the process of implementing services is, to find out what costs arise in the process of servicing passengers and vehicles, to find out the obstacles that occur at the location during the service process, and to find out the parties - related parties during the process of servicing passengers and vehicles. Based on the data collection carried out during the observation, the authors used several methods, namely interviews, observations, and types of data. The results of the discussion of this paper are the exposure of service parties who play an important role in the service process before the arrival of the ship. Keywords : Service, depature, ship
| Item Type: | Article |
|---|---|
| Additional Information: | 205801160 |
| Subjects: | Ketatalaksanaan Pelayaran Niaga |
| Divisions: | Program Studi > D3-Ketatalaksanaan Pelayaran Niaga |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 08 Aug 2023 04:58 |
| Last Modified: | 08 Aug 2023 04:58 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/5432 |
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