MENNAS, ENONINIA LASE (2022) ANALISIS FAKTOR KUALITAS PELAYANAN, KESIAPAN SARANA PRASARANA, DAN KINERJA PEGAWAI TERHADAP PRODUKTIVITAS BONGKAR BATUBARA PADA PT. BAHTERA ADHIGUNA PUTERA CABANG CILACAP. SKRIPSI.
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Abstract
This research is motivated by the occurrence of short cargo on coal cargo, delays in managing crew list documents that are not seaworthy and coal unloading equipment which sometimes experiences congestion due to lack of maintenance so that it will hamper the loading and unloading process. This study aims to determine whether the quality of service, readiness of infrastructure and employee performance affect the productivity of coal unloading at PT. Adhiguna Putera Putera Cabang Cilacap. The sample in this study amounted to 51 people. Analysis of the data used in this study is descriptive analysis and quantitative analysis, data analysis using multiple linear regression analysis with the help of (software) Statistical Package for Social Science (SPSS) version 26. infrastructure and employee performance have a positive and significant impact on coal unloading productivity. The results of the t test indicate that service quality has a partial positive effect on coal unloading productivity (t count = 3.066 > t table = 2.00985), indicating that there is a partial positive effect between infrastructure readiness and coal unloading productivity (t count = 3.648 > t table = 2.00985), and employee performance with ship waiting time efficiency (t count = 3.077 > t table = 2.00985). Keywords: service quality, infrastructure readiness, employee performance, coal unloading productivity
| Item Type: | Article |
|---|---|
| Additional Information: | 192214045 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 17 Jan 2023 03:37 |
| Last Modified: | 17 Jan 2023 03:37 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/4840 |
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