AHMAD, FERDIANSYAH (2022) ANALISIS PENGARUH SISTEM LAYANAN, TEKNIS OPERASIONAL, DAN PROSEDUR PENGOPERASIAN TERHADAP ON TIME PERFORMANCE (OTP) (Studi Kasus Pada BRT Trans Jateng Koridor I Rute Tawang – Bawen). SKRIPSI.
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Abstract
On Time Performance is one form of service provided by the management of BRT Trans Jateng for passengers in the form of punctuality of arrival or departure time which is often referred to as punctuality of work. The existence of a good and effective service system, adequate operational techniques, and effective operating procedures, BRT Trans Jateng must pay attention to good and regular On Time Performance. In this study On Time Performance is influenced by several factors including: Service System, Technical Operations, and Operating Procedures. Of these factors have an important role in improving On Time Performance. The population in this study were employees of BRT Trans Jateng with a sample of 73 respondents. The data analysis used in this study is descriptive analysis and quantitative analysis, the data were analyzed using multiple linear regression analysis using the Application (SPSS) Version 25. The results of testing the t-test hypothesis indicate that the Service System, Operational Technical, and Operating Procedures have a positive and positive effect. partially significant to On Time Performance. Based on the results of the study, it is known that the research model from the multiple linear regression equation produces the equation : Y = 0,714 + 0,319X1 + 0,355X2 + 0,241X3 + µ From the equation results show that the Service System variable (X1) has (t count 2.622 > t table 1.667), Technical Operational variable (X2) has (t count 3.110 > t table 1.667), and the Operating Procedure variable (X3) has (t count 2.156 > t table 1.667) and. As for the value of Adjusted R2 = 0.577. This means that 57.7% of the variation in the dependent variable (Y), namely On Time Performance is explained by the independent variables, namely Service System (X1), Operational Technical (X2), and Operating Procedures (X3). The remaining 100% - 57.7% = 42.3%, influenced by other variables outside the study. Key Words : On Time Performance, Service Systems, Technical Operations, and Operating Procedures.
| Item Type: | Article |
|---|---|
| Additional Information: | 181904232 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 13 Jan 2023 07:59 |
| Last Modified: | 13 Jan 2023 07:59 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/4716 |
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