NUR, ASNI CAHYATI (2021) PELAYANAN JASA DI TERMINAL PENUMPANG PELABUHAN TANJUNG EMAS SEMARANG PADA MASA COVID-19. KARYA TULIS.
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Abstract
Port of Tanjung Emas Semarang is a port managed by PT. Port of Indonesia III and is the only port in the city of Semarang. Passenger terminal services are a service activity for prospective passengers, both embarkation and debarkation passengers. The purpose of the service at the Tanjung Emas Port passenger terminal is to make it easier for prospective passengers to make their departure in a safe and comfortable condition. With the research method used to write this paper by collecting data using the observation method (Observation), the interview method (Interview), so that it is processed in the paper and can draw several conclusions, namely: how is the service process at the Tanjung Emas passenger terminal, Semarang on During the Covid-19 pandemic, what facilities are used to support services at the Tanjung Emas Port Terminal, Semarang during the Covid-19 pandemic. A significant decrease in passenger flow from the previous year, namely in 2019 the passenger flow reached 187,646 per year, but in 2020 during the covid-19 pandemic, the passenger flow decreased to 70,155 per year 2020. Keywords: passengers, services, passenger terminal, embarkation, debarkation, covid-19 pandemic
| Item Type: | Article |
|---|---|
| Additional Information: | 185610171 |
| Subjects: | Ketatalaksanaan Pelayaran Niaga |
| Divisions: | Program Studi > D3-Ketatalaksanaan Pelayaran Niaga |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 01 Oct 2021 03:23 |
| Last Modified: | 01 Oct 2021 03:23 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/3762 |
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