Items where Author is "Nugroho, S.B. MARIA"
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Adenanthera, Lesmana Dewa and Izza, Mafruhah and Nugroho, S.B. MARIA and Mudjahirin, Thohir and Indah, Susilowati (2019) Improving service excellence on passenger ships in Indonesia. IMPROVING SERVICE EXCELLENCE ON PASSENGER SHIPS IN INDONESIA, 12 (2). pp. 130-145. ISSN 1742-7541
Adenanthera, Lesmana Dewa and Izza, Mafruhah and Nugroho, S.B. MARIA and Mudjahirin, Thohir and Indah, Susilowati Model of Port Management to improve the Service Quality for Passengers. Journal of Management Systems, 20 (173). ISSN 2668-4861