SITHA, IKA HAPTARI (2026) KENDALA CONTROL PLANNING DALAM PROSES PELAYANAN KAPAL DHARMA FERRY 2 OLEH PT. PELINDO (PERSERO) CABANG TANJUNG EMAS SEMARANG. KARYA TULIS.
![[img]](http://repository.unimar-amni.ac.id/style/images/fileicons/text.png) |
Text
BAB 1_SITHA (1).pdf Restricted to Repository staff only Download (26kB) |
|
Text
BAB 2_SITHA (1).pdf Restricted to Repository staff only Download (55kB) |
|
Text
BAB 3_SITHA (1).pdf Restricted to Repository staff only Download (32kB) |
|
Text
BAB 4_SITHA (1).pdf Restricted to Repository staff only Download (158kB) |
|
Text
BAB 5_SITHA (1).pdf Restricted to Repository staff only Download (15kB) |
|
Text
COVER DEPAN KTI_SITHA.pdf Restricted to Repository staff only Download (178kB) |
Abstract
This study aims to determine the control planning process, factors causing obstacles, and solutions implemented to improve the quality of service on the Dharma Ferry 2 ship at Tanjung Emas Port, Semarang. The method used is descriptive qualitative with data collection techniques through observation, interviews, and documentation. The results of the study indicate that the implementation of control planning has not been running optimally due to several obstacles, including limited human resources, a technology system that has not been optimally integrated, lack of coordination between operational sections, and suboptimal inspection of completeness of ship documents. To overcome these obstacles, several efforts have been made such as improving the quality of human resources through training, digitalization and integration of ship service systems, periodic performance evaluation and monitoring, and optimization of ship document inspections. These efforts are expected to be able to improve the effectiveness, efficiency, and overall quality of ship services. Thus, improvements in aspects of technology, human resources, and monitoring systems are the main factors in supporting the improvement of the quality of service on the Dharma Ferry 2 ship. Keywords: control planning, ship services, service quality, system digitalization.
| Item Type: | Article |
|---|---|
| Additional Information: | 236101051 |
| Subjects: | Ketatalaksanaan Pelayaran Niaga |
| Divisions: | Program Studi > D3-Ketatalaksanaan Pelayaran Niaga |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 10 Jun 2026 01:58 |
| Last Modified: | 10 Jun 2026 01:58 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6854 |
Actions (login required)
 |
View Item |