TAFSIR, ANOM (2026) ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS, KETEPATAN WAKTU DAN KEMUDAHAN AKSES TERHADAP MINAT PENUMPANG BUS SEKOLAH DINAS PERHUBUNGAN KOTA BLITAR. SKRIPSI.
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Abstract
This research aims to examine the influence of service quality, facilities, timeliness and ease of access on the interest of Blitar City Transportation Department school bus passengers. The population in this study were school bus passengers with a sample size of 100 passengers. The sampling technique was nonprobability sampling with the type of sampling, namely incidental sampling. Analysis of the data used in this study is descriptive analysis and quantitative analysis, the data were analyzed using multiple linear regression analysis with the help of (software) Statistical Package For Social Science (SPSS) version 26. The result of the study by partially testing the t-test hypothesis showed that service quality, facility, timeliness and ease of access have a positive and significant impact on increasing the number of passengers. Based on the research result, it can be seen that the research model of the multiple linear regression equation is Y= -0.782+0.138 X1+ 0.413 X2+ 0.296 X3+ 0.341 X4+ µ. From the regression equation, it can be seen that the most dominant variable affecting the increase in the number of passengers in the mode feasibility variable with a regression coefficient of 0.413. And the R 2 (R square) test obtained results of 0.552 or 55.2% which means that passenger interest is influenced by the variables of service quality, facility, timeliness and ease of access which is 59.0% and other factors that influence passenger interest are 44.8% or 0.448. Keywords : service quality, facility, timeliness, ease of access, passenger interest
| Item Type: | Article |
|---|---|
| Additional Information: | 202104173 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 02 Apr 2026 01:49 |
| Last Modified: | 02 Apr 2026 01:49 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6849 |
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