RIKI, IRVANSYAH (2026) ANALISIS KINERJA BUS TRANS JATENG PADA RUTE PENGGARON – PURWODADI. SKRIPSI.
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Abstract
Passenger satisfaction is one of the indicators of transportation service quality influenced by various operational factors. This study aims to determine the effect of passenger waiting time (X1), travel time (X2), and headway (X3) on passenger satisfaction (Y) on the Trans Jateng bus service for the Penggaron–Purwodadi route. Passenger waiting time is measured by waiting duration at the bus stop, bus arrival regularity, and schedule accuracy. Travel time includes the duration of the trip from the starting point to the destination, punctuality, and travel comfort. Headway refers to the time interval between bus arrivals, compliance with the schedule, and service consistency. Passenger satisfaction is measured by comfort, punctuality, and ease of service access. The population in this study consists of passengers of the Trans Jateng bus on the Penggaron–Purwodadi route. The sample used was 100 respondents, selected using a non-probability sampling technique with an incidental sampling method. Data were analyzed using multiple linear regression with the help of Statistical Package for the Social Sciences (SPSS) version 27. The regression equation formulated in this study is as follows: Y = 0.733 + 0.333 X1 + 0.203 X2 + 0.385 X3 + µ From this equation, it is known that the most dominant variable affecting passenger satisfaction is headway (X3) with a regression coefficient of 0.385. The adjusted Rsquare value of 0.561 indicates that the three independent variables contribute 56.1% to passenger satisfaction on the Trans Jateng bus service for the Penggaron– Purwodadi route, while the remaining 43.9% is influenced by other factors outside this study. The results indicate that passenger waiting time (X1), travel time (X2), and headway (X3) have a positive and significant effect on passenger satisfaction (Y). Keywords: Passenger Waiting Time, Travel Time, Headway, Passenger Satisfaction.
| Item Type: | Article |
|---|---|
| Additional Information: | 212204094 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 22 Jan 2026 03:14 |
| Last Modified: | 22 Jan 2026 03:14 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6841 |
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