PRATIWI, AJENG SETYASIH (2025) ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI KINERJA OPERASIONAL PADA BRT TRANS JATENG (Studi Kasus Pada BRT Trans Jateng Koridor III Rute Bahurekso – Mangkang). SKRIPSI.
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Abstract
Transportation plays a vital role in people's lives, including in social, economic, and defense aspects. One of the developing land transportation modes in Indonesia is the Trans Jateng Bus Rapid Transit (BRT). As a provider of mass transportation services, Trans Jateng is required to continuously improve its service quality to compete with other modes of transportation. However, various problems are still encountered, such as late departures, less than optimal officer service, and the condition of bus facilities that are not yet fully comfortable. Punctuality is a major challenge because the fleet is mixed with general traffic. The service system, available facilities, and operating procedures that are not yet optimal also affect Trans Jateng's operational performance. Therefore, a comprehensive evaluation of these three aspects is essential for Trans Jateng to improve its performance, user satisfaction, and competitiveness in the future. In this study, Operational Performance is influenced by several factors including: Service System, Service Facilities and Operating Procedures. These factors have an important role in improving Operational Performance. The population in this study were BRT Trans Jateng passengers with a sample size of 100 respondents. Data analysis used in this study is descriptive analysis and quantitative analysis, data was analyzed using multiple linear regression analysis using the Application (SPSS) Version 26. The results of the t-test hypothesis test showed that the Service System, Service Facilities, and Operating Procedures had a positive and significant effect partially on Operational Performance. Based on the results of the study, it is known that the research model of the multiple linear regression equation produces the equation: Y = 0.974 + 0.301X1 + 0.250X2 + 0.303X3 + µ The results of the equation show that the Service System variable (X1) has (t count 4.603> t table 1.98472), the Service Facility variable (X2) has (t count 3.514> t table 1.98472), and the Operating Procedure variable (X3) has (t count 5.126> t table 1.98472) and. While for the Adjusted R2 value = 0.638. This means that 63.8% of the variation in the dependent variable (Y), namely Operational Performance, is explained by the independent variables, namely the Service System (X1), Service Facilities (X2), and Operating Procedures (X3). The remaining 100% - 63.8% = 36.2%, influenced by other variables outside the study. Keywords: Operational Performance, Service System, Service Facilities, and Operating Procedures
| Item Type: | Article |
|---|---|
| Additional Information: | 212204128 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 09 Dec 2025 02:52 |
| Last Modified: | 09 Dec 2025 02:52 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6819 |
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