TIDORIS, A. MAMBRASAR (2025) ANALISIS PROSEDUR PELAYANAN PENUMPANG UNTUK MENINGKATKAN EFISIENSI PELAKSANAAN EMBARKASI DAN DEBARKASI KM.GUNUNG DEMPO PADA PT.PELNI CABANG SORONG. SKRIPSI.
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Abstract
This study aims to analyze passenger service procedures on KM. Gunung Dempo at PT. Pelni Sorong Branch with a focus on the efficiency of embarkation and disembarkation implementation. The background of this research arises from the operational challenges still encountered, such as long queues, limited terminal facilities, and suboptimal staff productivity, all of which affect the smooth flow of passengers. The research method employed is descriptive qualitative with quantitative analysis support. Data were collected through observation, interviews, and documentation, then analyzed using time efficiency and service productivity formulas. Time efficiency was calculated by comparing the standard time with the actual time, while productivity was measured based on the number of passengers served per staff member per unit of time. The results of the study show that the time efficiency of embarkation and disembarkation is 66.7%, which is categorized as inefficient since the actual time (180 minutes) exceeded the standard time (120 minutes). Service productivity was also relatively low, at 0.73 passengers/minute/staff, which is still below the ideal standard of ≥ 1 passenger/minute/staff. The main factors causing inefficiency include limited staff numbers, manual ticket verification systems, inadequate terminal facilities, and suboptimal inter-agency coordination. Keywords: passenger service, efficiency, embarkation, disembarkation, productivity, PT. Pelni.
| Item Type: | Article |
|---|---|
| Additional Information: | 210205128 |
| Subjects: | Teknik Transportasi Laut |
| Divisions: | Program Studi > S1-Teknik Transportasi Laut |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 03 Oct 2025 02:30 |
| Last Modified: | 03 Oct 2025 02:30 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6782 |
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