Yudha, Maulana (2024) ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS, DAN KEAMANAN TERHADAP KEPUASAN PENUMPANG DI STASIUN KERETA API PASAR SENEN. SKRIPSI.
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Abstract
Along with the development of the current era, transportation has become a very strategic matter. Apart from being a means of moving goods and services, transportation is the glue that binds the nation and unifies regions in Indonesia. Trains are a means of land transportation between cities that are in demand by all levels of society. The railway system in Indonesia is increasingly advanced, this can be seen from the developments that continue to be carried out by PT. Indonesian Railways (Persero). Apart from that, trains have various advantages, including being free from traffic jams because they have their own track, and being more fuel efficient because they have a large capacity in one trip. This research aims to determine the influence of service quality, facilities and security on passenger satisfaction at Pasar Senen station. The type of data used is quantitative with the sampling technique used is nonprobability sampling with the type of sampling namely incidental sampling. The sample used was 100 respondents. The data was analyzed using multiple linear regression with the help of the statistical package for social science (SPSS) Version 29 software. The results of the hypothesis test show that the variables Service Quality, Facilities and Security have a partial effect on Passenger Satisfaction at Pasar Senen station. The results of multiple linear regression analysis obtained Y = 2.041 + 0.550X1 + 0.290X2 + 0.004 The R2 (R Square) test obtained a result of 0.621 or 62,1%, which means that passenger satisfaction is influenced by the variables of service quality, facilities and security, namely 62% and other factors that influence passenger satisfaction are 37,9%. Keywords: Service Quality, Facilities, Security and Satisfaction
| Item Type: | Article |
|---|---|
| Additional Information: | 171804227 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 23 Sep 2024 07:56 |
| Last Modified: | 23 Sep 2024 07:56 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6267 |
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