NETHA, AQUESTA (2024) ANALISIS ACCESBILITY, KUALITAS LAYANAN DAN FASILITAS TERHADAP KEPUASAN PENUMPANG OLEH PT. PELAYARAN NASIONAL INDONESIA (PELNI) CABANG SURABAYA DI PELABUHAN TANJUNG PERAK SURABAYA. SKRIPSI.
![[img]](http://repository.unimar-amni.ac.id/style/images/fileicons/text.png) |
Text
COVER nethaaaaa_removed (3).pdf Restricted to Repository staff only Download (140kB) |
|
Text
BAB I NETHA FIX FIX (1).pdf Restricted to Repository staff only Download (317kB) |
|
Text
BAB 2 NETHA NEW (2).pdf Restricted to Repository staff only Download (240kB) |
|
Text
BAB III netha print.pdf Restricted to Repository staff only Download (634kB) |
|
Text
BAB IV_V Netha aquesta.pdf Restricted to Repository staff only Download (566kB) |
|
Text
COVER NETHA FIX.pdf Restricted to Repository staff only Download (23kB) |
|
Text
motto dan persembahan.pdf Restricted to Repository staff only Download (138kB) |
|
Text
DAFTAR ISI NETHA.pdf Restricted to Repository staff only Download (66kB) |
|
Text
DAFTAR PUSTAKA & SCHEDULE JILID (1)_removed.pdf Restricted to Repository staff only Download (219kB) |
Abstract
This research was conducted at the Port of Tanjung Perak Surabaya. This study uses PT. Pelayaran Nasional Indonesia (Pelni), Accessibility, Service Quality, and Facilities as independent variables, Passenger Satisfaction as the dependent variable. The purpose of this study was to analyze Passenger Satisfaction at the Port of Tanjung Perak Surabaya. The sample used is the prospective passengers where the number of samples set in this study as many as 100 respondents with the sampling technique in this study using Accidental Sampling. The analysis used includes validity test, reliability test, classical assumption test, linear regression analysis, hypothesis testing, partial t test, coefficient of determination, and managerial implications. multiple linear regression equation Y =0,051 + 0,211 X1, + 0,32 X2 + 0,227 X3 + µ. The multiple linear regression equation shows that there is a positive and significant effect between Accessibility on Passenger Satisfaction tcount (2,334)>ttable (1,98498), Service Quality on Passenger Satisfaction tcount and (4,515) >ttable (1,98498), Facilities on Passenger Satisfaction tcount (2.175) > t table (1.98498), has a positive and significant effect on Passenger Satisfaction. The influence of the three research variables is very strong with the coefficient of determination (R2) obtained by 63,5% on customer satisfaction and 36,5% is influenced by variables that are not detected in this study. Keywords: Accessibility, Service Quality, Facilities, Passenger Satisfaction
| Item Type: | Article |
|---|---|
| Additional Information: | 202104134 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 11 Sep 2024 08:00 |
| Last Modified: | 11 Sep 2024 08:00 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6240 |
Actions (login required)
 |
View Item |