MASKUR, TRI ADITYA (2024) ANALISIS PENGARUH BIAYA RETRIBUSI, KUALITAS PELAYANAN DAN LOKASI TERHADAP KEPUASAN PENGGUNA JASA PADA PELAYANAN PENGUJIAN KENDARAAN BERMOTOR JENIS ANGKUTAN BARANG DI DINAS PERHUBUNGAN KABUPATEN BANYUWANGI. SKRIPSI.
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Abstract
This research was conducted to determine the analysis retribution fees, service quality, location and service user satisfaction. Item collection was carried out using 100 respondents. Through the method of observation, literature study, and questionnaires. The analysis technique used is multiple linear regression with the help of the SPSS v.26 program. based on the results of research and multiple linear regression analysis, the equation is : Y = - 0,611 + 0,133.X1 + 0,500.X2 + 0,295.X3 + µ Where the results of the regression analysis and t test show that the retribution fees variable (X1) has a positive and significant effect on service user satisfaction (Y), service quality variable (X2) has a positive and significant effect on service user satisfaction (Y), and the variable location (X3) has a positive and significant effect on service user satisfaction (Y). The results of the coefficient of determination (R2 = 0,622) which means 62,2%, the variable coefficient of retribution fees, service quality, location and service user satisfaction is 62,2%, while the rest (100%-62,2% = 37,8%) is influenced by other variables outside the research. Based on the results of the research, conclusion can be drawn from the multiple linier regression analysis and the distribution of respondents’ answers regarding the independent variables (retribution fees, service quality, location) which have a influence on the dependent variable (service user satisfaction). Keywords : Retribution Fees, Service Quality, Location, Service User Satisfaction
| Item Type: | Article |
|---|---|
| Additional Information: | 202104110 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 30 Aug 2024 07:58 |
| Last Modified: | 30 Aug 2024 07:58 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/6206 |
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