ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA JASA UJI LAIK KENDARAAN BERMOTOR (Studi kasus di Dishubkominfo Kabupaten Blora)

GALIH, PAWARDIKA (2019) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA JASA UJI LAIK KENDARAAN BERMOTOR (Studi kasus di Dishubkominfo Kabupaten Blora). SKRIPSI.

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Abstract

Competition in the world of ground transportation is getting tougher and every company trying to outperform each other. Human resources that are reliable and maintenance of motor vehicles are needed in running the company, especially in the field of land transport modes transportation of goods and people. Through this research is expected to obtain a result which illustrates that the discipline of the service user acceptance test is influenced by factors such services, facilities and location. Formulation of the problem and the hypothesis in this study was to analyze the effect of either individually among the independent variables of service, facilities and location of the dependent variable that discipline acceptance tests. In this study the object taken is an extension of the user acceptance test motor vehicles on Dishubkominfo Blora. Sources of data include primary and secondary data. The sample in this study was 100 respondents who are users acceptance test the extension of the motor vehicle. Based on the results of the analysis showed that there is a positive influence and significant correlation between the location of the discipline (t = 7.958> t table = 1.9849), service to the discipline (t = 2.392> t table = 1.9849), the facility to the discipline ( t count 2,153> t table = 1.9849). Simultaneously the location, services and facilities together have the effect of 36.191 F count> F table = 2.70. The influence of these three variables is very strong with a coefficient of determination (R ajusted Square) obtained at 51.6% and 48.4% against the discipline is influenced by variables that were not detected in this study. Keywords : service, amenities and location, and Discipline

Item Type:	Article
Additional Information:	1301.12.049
Subjects:	Transportasi
Divisions:	Program Studi > S1-Transportasi
Depositing User:	AMNI Perpustakaan Semarang
Date Deposited:	20 Jan 2020 02:16
Last Modified:	20 Jan 2020 02:16
URI:	http://repository.stimart-amni.ac.id/id/eprint/608

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