ARI, PURNOMO AJI (2023) ANALISIS FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN, HARGA, DAN KETEPATAN WAKTU TERHADAP KEPUASAN PENGGUNA JASA TIBEKA LOGISTIK INDONESIA (Studi Pada Pengiriman Barang milik PT. Wahyu Saluran Berkat di Tangerang). SKRIPSI.
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Abstract
ABSTRACT PT Tibeka Logistik Indonesia aka "Waresix" is a technology company engaged in logistics that provides trucking and warehousing services. Indonesia based company specializing in logistics technology. The company connects shippers and businesses with available facilities and carriers. Provide increased revenue, increased transparency, and improved quality of services offered to asset owners. Waresix is a technology platform focused on the warehousing and trucking business. Transport Solution offers solutions for customers who need large or small scale goods delivery services as well as customers who have their own fleet of vehicles. Warehouse Solution is a service that offers solutions for customers who require on-demand warehouse services as well as customers who have more space and workforce available to them. This digital platform facilitates truck and warehouse owners to transact more efficiently, faster and transparently. As a logistics startup, Waresix provides logistics services in the first-mile and mid-mile segments, and has grown to become a leader in the land transportation industry. In the context of business to business (B2B) logistics, first-mile includes the transportation of goods from the port to the warehouse. Meanwhile, mid-mile distribution includes inter-warehouse delivery of goods to distributors or retailers. This research was conducted to determine the factors that influence service quality, price and timeliness of service user satisfaction at PT. Tibeka Logistik Indonesia. Data collection was carried out through observation, literature study, interviews, documentation and questionnaires. The analysis technique used is multiple linear regression with the help of the SPSS V.26 program. Based on the results of research and multiple analysis, the equation is: Y= 0.445 + 0.326.X1 + 0.496.X2 + 0.120.X3 + µ Where the variables Service User Satisfaction (Y), Service Quality (X1), Price (X2) and Timeliness (X3) were tested using the t test showing that the three independent variables partially have a significant influence on service user satisfaction as the dependent variable. The Adjusted R Square figure of 0.563 indicates that 56.3 percent of service user satisfaction variables can be explained through the three independent variables in the regression equation. While the remaining 43.7 percent is explained by other variables outside the three variables used in this study. Keywords: Service Quality, Price and Timeliness
| Item Type: | Article |
|---|---|
| Additional Information: | 212404029 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 11 Aug 2023 07:35 |
| Last Modified: | 11 Aug 2023 07:35 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/5507 |
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