MEI, BOBIAMAN ZEGA (2023) ANALISIS FAKTOR KETETAPAN WAKTU, TARIF DAN SERVICE QUALITY TERHADAP KEPUASAAN PENUMPANG TRANS JATENG SEMARANG ( Studi Kasus Pada Koridor I Tawang - Bawen ). SKRIPSI.
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Abstract
ABTRACK Ferry satisfaction is a feeling of pleasure or disappointment from a product or service that has been used. Ferry satisfaction is influenced by several factors including: Arrival time, Departure time, Stopping time at the Destination Terminal), Fares, Fare suitability with quality, Fare suitability with benefits and facilities) and Service Quality (Responsiveness, Guarantee, Empathy). This study aims to determine the effect of timing, tariffs and service quality on passenger satisfaction of Trans Central Java Semarang Corridor I Tawang-Bawen. This research uses a case study method whose data is obtained through a questionnaire method. The analytical method used in this research is multiple linear regression analysis. The results of the multiple linear regression research show that there is a partial positive effect on passenger satisfaction (t_count 2.818 > t_table 1.9847), vehicle accuracy on driving safety (t_count 4,123 > t_table 1,9847) and Service Quality on Passenger Satisfaction (t_count 3,861 > t_table 1.9847). Simultaneously independent variables (timeliness, tariffs and Service Quality) have a positive and significant effect on Passenger Satisfaction (F count: 40,629 > F table 2.70). The effect of the independent variable in this study is the correlation coefficient of determination (Adjuster R2) = 0.546 which means that the timing, tariff and service quality affect driving safety by 54.6% while the remaining 45.4% is influenced by variables not examined in the study. this facility. Keywords: Punctuality, Fares, Service Quality and Passenger Satisfaction
| Item Type: | Article |
|---|---|
| Additional Information: | 192214044 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 11 Aug 2023 07:33 |
| Last Modified: | 11 Aug 2023 07:33 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/5488 |
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