IRWAN, TRI CAHYU (2023) ANALISIS FAKTOR KETERLAMBATAN WAKTU KEDATANGAN BRT TRANS JATENG PADA SETIAP SHELTER RUTE TERMINAL BAWEN-STASIUN TAWANG. SKRIPSI.
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Abstract
The success of a company engaged in the service sector is if the services offered by the company can be accepted by consumers and can make these consumers satisfied by using their services (in this study companies in the field of ground transportation services), especially reducing the occurrence of delays in arrival times. Delay in arrival time is influenced by various factors including service quality, congestion and driver performance. All three have an important role in affecting the delay in arrival time. The purpose of this study was to determine whether there is an influence of service quality, congestion and driver performance on delays in arrival time at BRT Trans Central Java Bawen Terminal-Tawang Station. Partially the sample in this study was 99 respondents who were users of the Trans Central Java BRT service. By using incidental sampling. The analysis technique used is multiple linear regression. Based on the analysis, the regression equation is obtained as follows: Y = 0.740 + 0.351 X1 + 0.442 X2 + 0.128 X3 + μ From the regression equation, it can be seen that the variable that most dominantly influences the delay in arrival time is congestion with a regression coefficient of 0.442 and the R^2 (Adjusted R Square) test shows a result of 0.567 or 56.7%, which means that the delay in arrival time is influenced by the variable service quality, congestion and driver performance. That is 56.7% and other factors that affect the delay in arrival time are 43.3% such as operational, technical, weather and others. Keywords: Quality of Service, Congestion, Driver Performance and Delay in
| Item Type: | Article |
|---|---|
| Additional Information: | 192214036 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 04 Apr 2023 06:42 |
| Last Modified: | 04 Apr 2023 06:42 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/5213 |
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