VICTARONAL, ALFIKRI (2022) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI EFEKTIFITAS TERMINAL TIPE C Cangkiran (Studi Pada Terminal Tipe C Cangkiran Kota Semarang). SKRIPSI.
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Abstract
In this study, four research variables were analyzed the role of the transportation departement, facilities, service quality, employee performance as independent variables that influence the dependent variable, namely the terminal effectiveness. In this study, the objects taken were cangkiran terminal employee. Data sources include primary and secondary data. The sample in this study were 100 respondents who were cangkiran termminal employee. The data analysis technique is multiple linear regression technique and with statistical tools SPSS 25.0, based on the results of research and data analysis,the regression equation is generated: Y = -2.323 + 0.337X1 + 0.206X2 + 0.375X3 + 0.288X4 + µ The results of the multiple linear regression equation show that there is a positive and partially significant effect between the role of the transportation departement of terminal effectiveness decisions (t count = 4.014 > t table = 1.98498), the facilities of terminal effevtiveness decisions(t count = 2.820 > t table = 1.98498), the service quality of terminal effectiveness decisions (t count = 3.589 > t table = 1.98498), the employyee performance decisions (t count = 3.208 > t table = 1.98498) while the coefficient of determination gets the Adjusted R value square of 0.792 thus 79.2% of the variation of the dependent variable of Service User Decisions can be explained by variations of the four independent variables, namely the role of the transportation departement, facilities, service quality, employee performance. While the rest of (100% - 79.2% = 20.8%) is influenced by other variables outside of this study. Keywords: The Role of The Transportation Departement, Facilitiies, Service Quality, Employee Performance, Terminal Effectiveness
| Item Type: | Article |
|---|---|
| Additional Information: | 181904216 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 18 Jan 2023 06:07 |
| Last Modified: | 18 Jan 2023 06:07 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/4927 |
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