ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PENGGUNA JASA PANDU (Studi di PT.Pelabuhan Indonesia III Cabang Tanjung Intan Cilacap)

Yastina, Andriani Ziliwu (2019) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PENGGUNA JASA PANDU (Studi di PT.Pelabuhan Indonesia III Cabang Tanjung Intan Cilacap). SKRIPSI.

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Abstract

This research is aims to examine the effect of variable facility (X1), pilot ability (X2) and pilot Discipline (x3) to the variable customer satisfactory (Y). the object that taken in this study is the shipping agent and ship officers use the pilot services of Port of Tanjung Intan Cilacap 90 respondents. The data analysis is using Regression model tools SPSS Version 22.0 and the result is facility have positive and significant impact to customer satisfactory, pilot ability have positive and significant impact to the customer satisfactory, and pilot discipline have positive and significant impact to the customer satisfactory. The Output from variable facility, pilot ability and pilot discipline have impact on customer satisfactory with ammount 65,7% while the rest 34,3% influenced other variables outside the study. Keywords : Facilities, pilot ability, pilot Discipline and customer satisfactory

Item Type:	Article
Additional Information:	1703.14.011
Subjects:	Transportasi
Divisions:	Program Studi > S1-Transportasi
Depositing User:	AMNI Perpustakaan Semarang
Date Deposited:	20 Jan 2020 02:06
Last Modified:	20 Jan 2020 02:06
URI:	http://repository.stimart-amni.ac.id/id/eprint/438

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