ANGGIT, RIDHO TIYAN SYAHFANA (2021) PENINGKATAN KUALITAS PENGIRIMAN BARANG MELALUI SISTEM DOOR TO DOOR DALAM UPAYA MEMENUHI CUSTOMER SATISFACTION PADA PT. SALAM PACIFIC INDONESIA LINES CABANG PONTIANAK. KARYA TULIS.
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Abstract
The role of shipping companies is very meaningful to support the distribution of goods and services from one place to another. PT Salam Pacific Indonesia Lines is a national shipping industry that provides freight forwarding services using sea transportation throughout Indonesia. Logistics service with door to door system by PT. Salam Pacific Indonesia Lines has served almost all islands in Indonesia. The preparation of this paper aims to 1) identify what obstacles are experienced during logistics services using a door to door system. 2) recognize the role and responsibility of the Logistics Spill in handling the system. 3) identify the quality of delivery of goods in order to create customer satisfaction. Writing this paper using a descriptive method with the object of improving the quality of delivery of goods through a door to door system at PT. Spill Pontianak Branch. Methods of data collection by observation, interviews, and literature study. The results obtained are as follows: 1) the obstacles experienced when logistics services with a door to door system are: a. Human resource factors, b. Equipment factor, c. Depot's unfeasibility factor. 2) the position and responsibility of the Logistics Spil in handling the system is to avoid or minimize claims from customers. 3) the creation of customer satisfaction is to create applications that are fast response so that it can make it easier for customers. Keywords : door to door system, customer satisfaction, quality
| Item Type: | Article |
|---|---|
| Additional Information: | 185610024 |
| Subjects: | Ketatalaksanaan Pelayaran Niaga |
| Divisions: | Program Studi > D3-Ketatalaksanaan Pelayaran Niaga |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 01 Oct 2021 03:23 |
| Last Modified: | 01 Oct 2021 03:23 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/3760 |
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