MARIANA, DAMAYANTI TOLAN (2021) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA JASA PENGUJIAN KENDARAAN BERMOTOR (PKB) PADA DINAS PERHUBUNGAN KOTA SEMARANG (Studi Kasus Pada Dinas Perhubugan Kota Semarang). SKRIPSI.
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Abstract
User satisfaction is the end result of the work done by an employee within a certain period, using ideas and efforts to achieve the company's work goals. This study aims to determine the effect of Testing Procedures, facilities, and competence partially on user satisfaction at the City of Semarang Transportation Agency. The population in this study are all users who are in the field of motor vehicle testing. The sampling technique used is non probability sampling with the type of sampling that is incidental sampling. The analytical method used is descriptive analysis and quantitative analysis, the data were analyzed using multiple linear regression analysis with the help of the Statistical Package for Social Science (SPSS) software. The results of this study indicate that the variable Testing Procedure, facilities, and Competence have a partial effect on user satisfaction. The results of multiple linear regression analysis obtained equation: Y = -1.735 + 0.291X1 + 0.256X2 + 0.247X3 + 0.335X4+µ From the multiple linear regression equation, it can be seen that the most dominant variable influencing user satisfaction is the Location perception variable with a regression coefficient of 0.335 with the Adjusted R Square test of 0.691 or 61.9%, which means that user satisfaction is influenced by Testing Procedures, facilities,Competence and location perception of 61.9% and other factors that influence user satisfaction other than the factors studied were 38.1% or 0.381 Keywords: Testing Procedure, facilities,Competency and Location Perception
| Item Type: | Article |
|---|---|
| Additional Information: | 171804142 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 16 Aug 2021 04:26 |
| Last Modified: | 16 Aug 2021 04:26 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/3559 |
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