ABDUL, KADIR (2020) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PENGGUNA JASA PANDU (Pada PT. Pelabuhan Indonesia III Tanjung Emas Semarang). SKRIPSI.
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Abstract
Sea traspotation is a gate of isolatian over remote areas and far from the center of activity, especially in supporting economic activities at ports is scouting service. To realize this ship owner appoints his representative to take care of all the needs of his ship. Pandu service user satisfaction can be seen from the ability of service providers to provide the promised service accurately. This study aims to determine and analyze how much influence the facility, the expertise of the guide and the discipline of the guide to the satisfaction of the users of the guide at PT. Pelabuhan Indonesia III Tanjung Emas Semarang. The number of samples in this study was 90 respondents who were service users at PT. Pelabuhan Indonesia III Tanjung Emas Semarang. Based on multiple linier regression analysis results obtained Y = 0.063+0.390 X1, + 0.356 X2 + 0.217 X3 + µ facility partial test results, pilot expertise and pilot discipline have a positive and significant effect on service user satisfaction. Evidenced by the results of the comparision of the value of t arithmetic with t table and with a comparison of the significance level of 5% (0,05) wher the facility variable t arithmatic (3,729) > t table (1.98761) with a significance level of 0,001 < 0,05, the scout variable expertise t (3,099)> t table (1.98761) with a significance level of 0,007< 0,05, a disciplinary variable t arithmetic (2,156) > t table (1.98761) with a significance level of 0,006< 0,05 R2 test, facilitiens, pilot expertise, pilot discipline has a significant influence on the satisfaction of pilot service users by 61, 9%, while the remaining 3 1% is explained by other causes other than the variable model not examined. Keywords :Facilities, Guide Skills, Guide Discipline, Pilot Service Users
| Item Type: | Article |
|---|---|
| Additional Information: | 1720.14.001 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 04 Mar 2021 04:00 |
| Last Modified: | 04 Mar 2021 04:00 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/3198 |
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