ANALISIS FAKTOR - FAKTOR YANG MEMPENGARUHI KINERJA JASA PENGIRIMAN BARANG PADA PT. POS LOGISTIK CABANG SEMARANG

FERNANDO, MARTA (2020) ANALISIS FAKTOR - FAKTOR YANG MEMPENGARUHI KINERJA JASA PENGIRIMAN BARANG PADA PT. POS LOGISTIK CABANG SEMARANG. SKRIPSI.

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Abstract

The era of globalization has brought considerable growth to the development of the Indonesian economy. The existence of times, technological advances and high mobility is something that can not be denied anymore. In this era of globalization, everything is demanded to be fast and precise. This is based on the increasing needs of the community in accordance with the times and technological advances. This era of globalization also makes competition increasingly high, Life of the business environment is increasing from time to time. Business actors who compete in the same line of business. This study aims to determine and analyze how much influence the performance of freight forwarding services at PT. Poslogistik Semarang branch. Sampling in this study uses a total sesus / sampling technique where all members of the population are sampled. The number of samples in this study were 54 respondents who were employees at PT Pos Logistik Semarang Branch. The results of the regression analysis and t test show that work discipline (X1) has a positive and significant effect on the performance of freight forwarding services (Y), supply chain (X2) has a positive and significant effect on the performance of freight forwarding services (Y), work productivity (X3 ) has a positive and significant effect on the performance of freight forwarding services (Y) From the table of regression test results obtained the coefficient of determination (R square) of 0.511. This means that the Work Discipline variable (X1), supply chain (X2) and work productivity (X3) have a contribution of 51,1% in influencing customer satisfaction (Y). While other factors that influence the performance of freight forwarding services are (100% - 51,1%) = 48,9% Keywords: work discipline, supply chain and work productivity

Item Type:	Article
Additional Information:	1720.140.23
Subjects:	Transportasi
Divisions:	Program Studi > S1-Transportasi
Depositing User:	AMNI Perpustakaan Semarang
Date Deposited:	19 Jan 2021 04:28
Last Modified:	19 Jan 2021 04:28
URI:	http://repository.unimar-amni.ac.id/id/eprint/3152

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