ALDIN, HANIF MUSTHOFA (2020) PELAYANAN PENUMPANG KAPAL DI DERMAGA LCM OLEH PT SADENA MITRA BAHARI. KARYA TULIS.
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Abstract
Ketapang Port is a crossing place with sea transportation modes between Java and Bali. Various shipping companies for crossing or sea freight transportation service providers are one of them trying to give high dedication to the country by providing services with a high class standard which economies can be enjoyed by all Indonesian people. the only company is PT Sadena Mitra Bahari, Banyuwangi Branch, is a ferry shipping company headquartered in Balikpapan by operating two ships at the LCM dock at the Ketpang crossing port, PT Sadena Mitra Bahari continues to provide its best services by prioritizing passenger or customer satisfaction. Writing is done at The process of ship passenger service data collection methods using qualitative data. The data used is valid. Observation of the service level of a shipping company in the Ketapang Banyuwangi crossing towards passenger satisfaction, the process of serving passengers using special documents such as passenger manifest and vehicle manifest, SIB and insurance if in the event of an accident various obstacles and obstacles such as bad weather. Other problems are very disturbing in the process of passenger ship services. As a company that still prioritizes customer satisfaction of PT Sadena Mira Bahari but carries out and provides and seeks good passenger services including cleanliness and tidiness of the port as well as on ships such as passenger rooms and car decks, parking arrangements on ships, officers who do not consider social status in their services and officers are responsible for the safety and comfort of passenger Keywords: Port of Ketapang, Ship Passenger Services, Passenger Satisfaction,
| Item Type: | Article |
|---|---|
| Additional Information: | 175510022 |
| Subjects: | Ketatalaksanaan Pelayaran Niaga |
| Divisions: | Program Studi > D3-Ketatalaksanaan Pelayaran Niaga |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 07 Jan 2021 03:46 |
| Last Modified: | 07 Jan 2021 03:46 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/3110 |
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