RISKI, MAULANA (2020) PROSEDUR PELAYANAN KANTOR DIREKTORAT LALU LINTAS DAN ANGKUTAN LAUT TERHADAP AGEN PERUSAHAAN PELAYARAN. KARYA TULIS.
![[img]](http://repository.unimar-amni.ac.id/style/images/fileicons/text.png) |
Text
BAB 1.pdf Download (123kB) |
|
Text
BAB 2.pdf Download (447kB) |
Abstract
The Republic of Indonesia is an archipelago country that has a vast ocean that separates some of the Islands or countries so that the adhesive is needed between the Islands or countries, causing traffic and ocean freight as well as the harbour became very important adhesive media. In addition, security and safety of the voyage in the waters is so important in traffic and ocean freight as well as the port. In Jakarta Sea Transportation Means are needed. With the Ship Passengers and goods, facilitate to serve their needs. This research was done using descriptive quantitative method.The purpose of this research to determine the quality of service Direktorate Of Sea Traffic and Tranportation To Shipping Company Agents . And the sample in this study is agent of the shipping company and using incidental sampling technique. Data collection techniques in this study conducted by direct observation. Mechanical testing of hypothesis testing data using t-test. The results obtained in this study is the level of security and safety in the process of arriving and departing ships the level of service that was provided to the Office of the Direktorate Of Sea Traffic and Transportation To Shipping Company dealer in serving the Agent cruise shipping company still below average. Because Direktorate Of Sea Traffic and Transportation To Shipping Agents to able to continue to improve the quality of service so that Sea transport companies in particular Agent on duty was satisfied with the service provided so Agents will be more comfortable in utilizing the services in . Because Direktorate Of Traffic and Sea Transportation. The advice of researchers in this regard as one of the public agencies must always perform a range of policies that can give service excellence and quality against the cruise agent in utilizing the existing services. Keywords : Services, Quality, Port, Agent, Shipping company
| Item Type: | Article |
|---|---|
| Additional Information: | 175530122 |
| Subjects: | Nautika |
| Divisions: | Program Studi > D3-Nautika |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 12 Nov 2020 05:47 |
| Last Modified: | 12 Nov 2020 05:47 |
| URI: | http://repository.unimar-amni.ac.id/id/eprint/3023 |
Actions (login required)
 |
View Item |