BENY, ARIYANTO (2018) ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI KEPUASAN PENUMPANG KERETA API BLORA JAYA EKSPRES (Studi pada KA Blora Jaya Rute Semarang - Cepu). SKRIPSI.
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Abstract
In this study analyzed four variables of research service quality, price and facilities as independent variables that affect the dependent variable that is passenger satisfaction. The formulation of the problem, the purpose of the research and the hypothesis in this research is to analyze the positive and significant influence individually between the independent variables of service quality, price and facility to the dependent variable that is the passenger satisfaction of Blora Jaya Ekspres train. In this study the object taken is the train passengers Blora Jaya Express. Data sources include primary and secondary data. The sample in this study is 200 respondents who are passengers of Blora Jaya Express train. Data analysis techniques are multiple linear regression techniques and with statistical tools SPSS 22.0, based on the results of research and analysis of data generated regression equation: Y = 1.156 + 0.439X1 + 0.295X2 + 0.220X3 + μ The result of multiple linear regression equation shows that there is a positive and significant influence partially between service quality to passenger satisfaction (t count = 7,715> t table = 1,972), price to passenger satisfaction (t count = 5,383> t table = 1,972) to the satisfaction of railway passengers Blora Jaya Ekspres (t count = 4.320> t table = 1.972) while the coefficient of determination to get the value of R square of 0.653 thus 65.3% satisfaction of railway passengers Blora Jaya Express explained by 3 variables, while the remaining 34 , 7% is the influence of other variables not included in this study. Keywords: Quality of service, Price, Facilities, Passenger satisfaction.
| Item Type: | Article |
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| Additional Information: | NIM. 1401.13.029 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 27 Nov 2019 03:51 |
| Last Modified: | 27 Nov 2019 03:51 |
| URI: | http://repository.stimart-amni.ac.id/id/eprint/291 |
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