Muhammad, Salfadli (2019) ANALISIS PELAYANAN, HARGA TIKET, FASILITAS DAN PERLINDUNGAN HUKUM YANG MEMPENGARUHI KEPUASAN KONSUMEN PENGUNA JASA BUS PO. SEMPATI STAR TRAYEK SEMARANG - MEDAN EXECUTIVE CLASS. SKRIPSI.
![[img]](http://repository.stimart-amni.ac.id/style/images/fileicons/text.png) |
Text
BAB I.pdf Download (237kB) |
|
Text
BAB II.pdf Download (264kB) |
Abstract
The success of a company engaged in the service sector is if the service offered by the company can be received by consumers and can make these consumer satisfied by using their service (one this research is on the road service companies). Customer’ satisfaction depend on several things, such as : service, prices, facilities and legal protection. Those main factor become the major points for the customer’s satisfaction. The purpose for this search is to analysed the corelation betwen those major things on PO. Sempati Star that taking route from Semarang to medan with the icidental sampling methods. The analysis technique used is Multiple linear Regression. Based on the analysis obtained regression equation as followa : Y = 12,061 + 0,259X1 + 0,279X2 + 0,125X3 + 0,157X4 + μ From that variable we could know that the most important thing from it, is price with the regrations number 0,279 and for R2 test (ajusted R square) we get the number on 0,606 or 60,6%, means customer’s satisfacation come frome service, price, facilities and legal protection. The other things that also important 494% are securities, service qualities, confortness and such of that. Keywords : Service, prices, Facilities, legal protection and Passenger Satisfaction.
| Item Type: | Article |
|---|---|
| Additional Information: | NIM : 172014045 |
| Subjects: | Transportasi |
| Divisions: | Program Studi > S1-Transportasi |
| Depositing User: | AMNI Perpustakaan Semarang |
| Date Deposited: | 21 Nov 2019 08:51 |
| Last Modified: | 21 Nov 2019 08:51 |
| URI: | http://repository.stimart-amni.ac.id/id/eprint/195 |
Actions (login required)
 |
View Item |